Springfield Station Home Owners’ Association Complaint Procedure

Pursuant to Chapter 29 of Title 55 of the Code of Virginia,the Board of Directors (Board) of the Springfield Station Homeowners’ Association has established this complaint¬†form for use by persons who wish to file writtencomplaints with the Association regarding the action,inaction or decision by the governing board, managing agentor association inconsistent with applicable laws andregulations.

Complaint Procedure

1. All complaints must be in writing.
2. The written complaint shall be hand delivered or mailed by registered/certified mail, return receipt request to a member of the SSHOA Board of Directors at one of the address on this page.
3. The Board of Directors shall provide written acknowledgment of receipt of the complaint to the complainant at the address provided within seven days of receipt.
4. Notice of the date, time, and location that the matter will be considered shall be hand delivered or mailed by registered/certified mail, return receipt requested to the complainant at the address provided.
5. After the final determination is made, the written notice of final determination shall be hand delivered or mailed by registered/certified mail, return receipt requested to the complainant at the address provided within seven days of the final determination.
6. The notice of final determination shall be dated as the date of issuance and include specific citations to applicable association governing documents, laws, or regulations.
7. If the notice of final determination is adverse, the notice shall include contact information for the complainant to file a notice of final adverse decision with the Common Interest Community Board via the Common Interest Ombudsman for Fairfax County.

SSHOA Complaint Form rev.01-10-2013